1 Information We Collect
1.1 Information You Provide to Us
We collect information that you voluntarily provide when you:
- Create an account: Name, email address, username, password, profile picture
- Use our services: Music preferences, playlists, listening history, search queries
- Make purchases: Billing information, payment card details (processed securely by third-party payment processors)
- Contact us: Name, email, phone number, message content
- Subscribe to our newsletter: Email address, name, preferences
- License our music: Business information, project details, license type
1.2 Information We Collect Automatically
When you use our services, we automatically collect:
- Usage data: Songs played, play duration, skip behavior, device type, operating system
- Device information: IP address, browser type, device identifiers, mobile network information
- Location data: Approximate location based on IP address (unless you provide precise location)
- Cookies and similar technologies: See Section 6 for details
1.3 Information from Third Parties
We may receive information from:
- Social media platforms (if you connect your accounts)
- Payment processors and billing partners
- Analytics providers
- Advertising partners
2 How We Use Your Information
We use your information to:
- Provide and improve our services: Stream music, create playlists, recommend content
- Personalize your experience: Customize recommendations based on your preferences
- Process transactions: Handle payments, issue licenses, process orders
- Communicate with you: Send service updates, newsletters, promotional offers
- Ensure security: Detect fraud, prevent abuse, protect user safety
- Comply with legal obligations: Respond to legal requests, enforce our terms
- Conduct research and analytics: Understand user behavior, improve our platform
- Provide customer support: Respond to inquiries, resolve issues
Legal Basis for Processing: We process your personal data based on consent, contractual necessity, legal obligations, and legitimate interests. You have the right to withdraw consent at any time.
3 Information Sharing and Disclosure
We may share your information with:
3.1 Service Providers
Third-party vendors who perform services on our behalf, including:
- Cloud hosting and storage providers
- Payment processors (Stripe, PayPal, etc.)
- Email service providers
- Analytics and advertising partners
- Customer support tools
3.2 Business Partners
Artists, labels, and distributors for royalty payments and licensing purposes.
3.3 Legal Requirements
When required by law or to protect our rights, we may disclose information to:
- Law enforcement or government agencies
- Courts or regulatory bodies
- Parties in legal proceedings
3.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
3.5 With Your Consent
We may share information with third parties when you give us explicit permission to do so.
We Never Sell Your Personal Data: We do not and will never sell your personal information to third parties for their marketing purposes.
4 Data Security
We implement industry-standard security measures to protect your information:
- Encryption: Data is encrypted in transit (TLS/SSL) and at rest
- Access controls: Limited employee access on a need-to-know basis
- Regular audits: Security assessments and vulnerability testing
- Secure infrastructure: Industry-leading cloud providers with robust security
- Data backup: Regular backups to prevent data loss
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5 Your Rights and Choices
You have the following rights regarding your personal information:
5.1 Access and Portability
Request a copy of your personal data in a portable format.
5.2 Correction
Update or correct inaccurate information in your account settings.
5.3 Deletion
Request deletion of your account and personal data (subject to legal retention requirements).
5.4 Opt-Out of Marketing
Unsubscribe from promotional emails using the link in each message or through account settings.
5.5 Cookie Preferences
Manage cookie preferences through browser settings or our cookie consent tool.
5.6 Do Not Track
We currently do not respond to "Do Not Track" browser signals.
5.7 California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act:
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising privacy rights
5.8 GDPR Rights (EU/UK)
If you're in the EU or UK, you have additional rights under GDPR:
- Right to restrict processing
- Right to object to processing
- Right to lodge a complaint with a supervisory authority
To exercise any of these rights, contact us at [email protected]
6 Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Authenticate your account
- Analyze site traffic and usage patterns
- Deliver personalized advertising
- Improve our services
Types of Cookies We Use:
- Essential cookies: Required for basic site functionality
- Performance cookies: Help us understand how visitors interact with our site
- Functionality cookies: Remember your preferences
- Advertising cookies: Deliver relevant ads based on your interests
You can control cookies through your browser settings. Note that disabling cookies may affect site functionality.
7 Third-Party Services
Our services may contain links to third-party websites, apps, and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
Third-Party Services We Use:
- Payment processors: Stripe, PayPal
- Analytics: Google Analytics, Mixpanel
- Social media: Facebook, Instagram, Twitter, YouTube
- Email marketing: Mailchimp, SendGrid
- Cloud hosting: AWS, Google Cloud
8 Children's Privacy
Our services are not intended for children under 13 years of age (or 16 in the EU). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at [email protected].
For users between 13-18 (or 16-18 in the EU), we recommend parental involvement and supervision.
9 International Data Transfers
StreamWave is based in the United States. Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.
When we transfer data internationally, we use appropriate safeguards such as:
- Standard Contractual Clauses approved by the European Commission
- Privacy Shield frameworks (where applicable)
- Binding Corporate Rules
- Consent for specific transfers
10 Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the updated policy on our website
- Sending an email notification to registered users
- Displaying a prominent notice on our platform
Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
Last Updated: October 29, 2024. We encourage you to review this policy periodically.
11 Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: